Organisation Design – Structures and Processes – Schmuck Laube
ORGANISATION DESIGN | PROCESS DESIGN | RESEARCH | SUPPLY-CHAIN-MANAGEMENT
Type: Case Study
Client: Student Project for Organisation Design (OSP) Module in cooperation with the goldsmith shop Schmuck Laube
Keywords: Structures, Processes, Organisation, Operational Sequences, Improvements
Setup: Group Work (Ana Nicolasa Caduff, Anastasia Linn, Leonid Gavrilyuk, Milo Vogler)
My Role: On-site research and analysis, client contact, leader and promoter role, project plan, team management, responsible for deadlines and milestones, a joint production of documentation and prototyping
Project Time: 1 month, followed by a presentation and follow up meeting with the ‘client’
Date: 3rd Semester, Autumn 2016
Introduction
The goal of this project was to analyse the existing organisational process of the goldsmith shop Schmuck Laube and deliver actionable improvement solutions.
Challenge
After desk and field researching the goldsmith shop, the team illustrated the information gathered in a flow chart. The process was primarily evaluated using the framework of the Organisational Cube, and after an introduction to the context and an overview of the process itself, a case study of this analysis methodology is provided.
Deliverable
Three critical success factors are defined, and measurements for the control of those factors as design criteria are laid out. This is in the context of the Control-Innovation-Efficiency (CIE) framework. This CIE framework illustrates what the organisation must do well in order to succeed, and that informed the design of six process improvement suggestions.
Conclusion
Six solutions: three realistic and three “greenfield”, are introduced with regard to their Organisational Cube characteristics, financial costs, benefits, and risks, in addition to the CIE criteria they aim to fulfil. The relevance of these solutions and their applicability in the client organisation are then discussed with reference to the feedback received from Schmuck Laube. The paper concludes with an analysis of the success of both the solutions generated and the project itself. Then, the execution of the project is evaluated.
